Call Management

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    Call Management Software

    B Comms provides complete communications management that integrates with your telephone system. Users can view real-time and historical call data, see the status of other extensions and securely record all telephone calls.

    iCall gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.

    Call Recording

    Need to track old calls for training? Want a couple on file for compliance? Forgotten what Barbara told you last Thursday?

    No need to fret, we can provide call recording software to provide this to you. Secure online storage, ability to delete or download calls and have multiple logins with varying access. Keep a record of your calls.

    Features of the Call Recording Software:

    • Real-time monitoring and recording for all terminals: Automatic or on-demand recording options

    • Remote call recording: Record calls from remote branches, home office or mobile workers

    • Search and play recordings: Find and play recordings through user friendly web interface

    • Call statistics: Wide variety of graphs to interpret the data, including average talk times and time-based segmentation

    • Conference recording: Record conference calls with up to 32 participants, to listen back to in the future.

    Why Record Calls?

    • Monitor call quality and staff performance to improve company standards and customer care

    • Resolve “who said what” disputes

    • Train staff on call handling techniques and customer interactions to improve performance

    • Reveal customer service workflow issues

    • Regulatory compliance (for industry regulation)

    Why should you analyse call activity?

    • Maximise the return on your telecoms investment

    • Improve customer service, helping you to retain customers

    • Increase revenue by monitoring and improving your business performance

    • Improve call handling techniques

    • Detect telephone fraud early

    • Reduce communications costs

    Benefits of iCall Suite:

    We offer a free, no obligation quote, tailor made by our friendly team of advisors. Contact us today on 01628 850 555.